Warranty Policy

We stand behind the quality of our products. This page details how our warranty works and what you need to do if you experience any issues with your purchase.

1. Warranty Period We offer a 12-Month limited warranty on all of our products, covering quality-related defects. Additionally, we provide a 30-day money-back guarantee for any reason (please refer to our Refund Policy for details).

2. How to Make a Warranty Claim If your product turns out to have a defect during its warranty period, please contact us at anquoratech@gmail.com. To help us process your warranty claim quickly, please provide the following information:

  • Proof of Purchase: A valid Order Number or receipt.
  • Visual Evidence: Clear photos or a short video showing the defect or issue.
  • Note: It may be necessary to return the item to us for quality inspection.

3. Shipping Costs for Warranty Claims

  • Quality-Related Defects: If the claim is confirmed to be a manufacturing defect within the warranty period, we will take care of the replacement and cover the related shipping costs.
  • Buyer’s Responsibility: The buyer must cover shipping costs in the following situations:
    • Returning products for any reason other than a proven quality defect.
    • Warranty claims on items taken outside the original country of purchase.

4. Warranty Voids (What is NOT Covered) Our warranty does not apply to the following situations:

  • Products without sufficient proof of purchase.
  • Products whose warranty period has expired.
  • Damage caused by misuse, abuse, accidents, or unauthorized repairs.
  • Damage caused by operating the product outside its intended use.
  • Non-quality-related issues (after the initial 30-day money-back guarantee period).

This limited warranty provided by us in no way affects a potential statutory warranty provided by law.