Refund Policy

1. Returns & Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, in the original packaging, and include all accessories and promotional gifts that came with it. A receipt or proof of purchase (such as your order number) is also required.

2. Non-Refundable Items

Certain types of items cannot be returned, such as custom-made products or single-use/disposable goods. Please contact us if you have questions about your specific item.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (PayPal) within a certain amount of days. Please note that it may take some time for PayPal or your bank to process and post the refund.

4. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item unless the item is defective or the return is a result of our error. Original shipping costs are non-refundable.

5. Contact Us & Return Instructions

To start a return, please contact us at mountmoon_ankuo@outlook.com. Please Note: Items sent back to us without first requesting a return will not be accepted. Do not send your return to the sender’s address on your package; we will provide you with the correct return address upon approval.